Support
Stuck on something? Here's how to reach us.
General help: support@roundmate.app
Legal & privacy: legal@roundmate.app
We aim to reply within 2 business days.
Frequently asked
On the Home tab, tap one of the six glass tiles. Your round fills, then drains over 30 minutes. Friends see it in their rail and can tap to clink.
No — by design. The round is meant to capture the moment you're in, not the whole night. When it expires it disappears for everyone. You can open another one right after.
Only friends you've explicitly added. Roundmate has no public feed. After 30 minutes the round and its location are deleted.
When a friend has a round open, their glass appears in the live rail on your Home tab. Tap it — that's a clink. They feel a soft buzz, and you both build a streak.
No. The journal in your Profile is private. Only you see your notes, ratings, and glass collection.
Open Roundmate and go to Settings → Account → Delete account. If you cannot access the app, follow the steps on our account deletion page.
Your email, the rounds you open while they're live (deleted after 30 minutes), private journal entries, optional foreground location, private round photos, notification tokens, and stability diagnostics. See the full Privacy Policy.
Yes. You must be of legal drinking age in your country. The app age-gates on first launch.
Email support@roundmate.app with: device model, operating-system version, app version (Profile → bottom), and a quick description of what you tapped and what happened. Screenshots help.
- United States — SAMHSA: 1-800-662-4357 (free, confidential, 24/7)
- Mexico — CONADIC: 800-911-2000
- Alcoholics Anonymous: aa.org
- Al-Anon (for families): al-anon.org